Shipping policy

Shipping Policy

At PurrPuff™, we aim to process and ship your order as quickly as possible.

Order Processing
Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, product launches, or periods of high order volume.

Estimated Delivery Times
Estimated delivery times vary depending on the destination and carrier. Most U.S. orders are expected to arrive within approximately 7–15 business days after processing.

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs, holidays, or other circumstances outside our control.

Tracking
Once your order has shipped, you will receive tracking information by email when available. Please allow some time for tracking updates to appear after shipment.

Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your shipping information, please contact us as soon as possible at purrpuff.official@gmail.com. We cannot guarantee that changes can be made after an order has been processed or shipped.

Lost, Delayed, or Missing Packages
If your package appears to be significantly delayed or has not arrived within the expected delivery window, please contact us at purrpuff.official@gmail.com and we will assist you in reviewing the shipment.